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Privacy Policy 

Health From Home Collective — Privacy Policy
Effective date: 6/12/25

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1. Introduction

Health From Home Collective (“we,” “us,” “our”) respects your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website, purchase products, or book consultations or sessions

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2. What Information We Collect

We may collect the following types of personal information:

  • Identification & Contact Info: name, email address, phone number, postal address (for shipping), billing address/payment information (when needed).

  • Health & Wellness Information: health history, current conditions, lifestyle, emotional/mental health background — only when you share this information voluntarily (e.g., intake forms for consultations).

  • Transaction Data: purchase history, session bookings, payment confirmations.

  • Technical & Usage Data: IP address, browser type, device type, cookies / analytics (see below).

 

3. How We Use Your Information

We use your information for the following purposes:

  • To process orders and ship products.

  • To schedule, provide, and manage consultations, sessions, or coaching.

  • To communicate with you (booking confirmations, payment receipts, reminders, follow-ups).

  • To send occasional newsletters or updates — only if you opt in.

  • To maintain client records.

  • To improve our website, services, and user experience via anonymised analytics.

 

4. Cookies and Website Analytics

We may use cookies or similar tracking technologies to collect technical and usage data (e.g., browser type, pages visited). This helps us understand how visitors use our website and improve functionality. Cookies do not store personally identifying information unless voluntarily provided.

You can disable cookies via your browser — but please note this may affect website functionality (e.g., booking system, shopping cart).

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5. How We Store & Protect Your Information

  • Personal information is stored securely and access is restricted to Health From Home Collective only.

  • Payment or billing information is processed via secure third-party payment gateways and not stored on our servers (unless required for processing, in which case it is handled securely).

  • We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or disclosure.

 

6. Sharing Your Information

We will not sell, trade, or rent your personal information to third parties. We may share your information if:

  • Required by law or regulatory authorities.

  • Necessary to deliver services (e.g., shipping courier for product delivery) — but only minimal necessary details are provided (name and address).

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7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete personal information.

  • Request deletion of personal information (subject to legal or practical constraints, e.g., taxation, record-keeping requirements).

To exercise these rights, please contact us at healthfromhomecollective@outlook.com.

 

8. Children & Minors

We do not knowingly collect personal data from individuals under 18 without parental/guardian consent. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can remove it.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” will reflect the latest version. Continued use of our site or services after changes indicates your acceptance of the updated policy.

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