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Shipping & Returns Policy 

1. Shipping Terms

  • We ship remedies and physical products within Australia only.

  • Shipping is processed once payment is confirmed and accurate shipping address is provided.

  • We use third-party couriers. We are not liable for delays outside our control (e.g. courier delays, natural disasters, postal errors).

  • Once the package is marked as delivered, responsibility passes to you (the client). Please ensure someone is available to receive your parcel or that delivery address is secure.

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2. Order Accuracy & Delivery Information

  • Please provide a correct and complete delivery address. We are not responsible for lost or delayed parcels due to incorrect shipping information.

  • If a parcel is returned to us because the address was invalid, and you request re-shipment, you may be responsible for additional postage costs.

3. Returns, Refunds & Cancellations-Products

Due to the nature of homeopathic remedies and products:

  • We do not accept returns or exchanges for change of mind, once a purchase is completed.

  • We do not accept returns for partially used remedies (for hygiene and safety reasons).

  • Refunds or replacements are only offered if:

    • The product arrives damaged or broken

    • The product sent is incorrect (not what you ordered)

    • A statutory consumer guarantee is triggered under Australian Consumer Law

To request a refund/replacement, you must contact us within 7 days of receiving the product, provide photo evidence of damage or error, and return the product (unused, in original packaging) if required.

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4. Session / Service Cancellations & Refunds

As outlined in our Terms & Conditions:

  • Cancellations made more than 24 hours before a scheduled session — no fee, full refund or reschedule.

  • Cancellations within 24 hours or no-shows — full session fee is charged.

  • Refunds for sessions are only provided where legally required (e.g. major failure to deliver service).

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5. Shipping Costs & Responsibility

  • Shipping costs are borne by the client (unless otherwise stated).

  • Once we dispatch a parcel, the shipping cost is non-refundable.

  • International shipping is not available at this time.

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